Opened 5 years ago

#5082 new task

We need documentation about resolving user issues

Reported by: Jim Campbell Owned by: Jim Campbell
Priority: major Milestone:
Component: documentation Keywords:
Cc: Parent Tickets:

Description

We need to document how to resolve issues like media uploads failing (how to reprocess uploaded media files), images not being visible after upload (likely permission issues), and the website not being visible even though everything appears to be set up correctly (likely firewall issues).

In general, this requires a "troubleshooting" section.

Just adding this ticket as a reminder that this needs to be done. If you can think of any possible troubleshooting topics, please add them as comments to this bug. Thanks!

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